World of Disney Accessibility Overview

World of Disney is the flagship retail store in Disney Village, offering an extensive range of Disney merchandise including apparel, toys, collectibles, and home goods.

Physical Accessibility

• Step-free entrance with wide doors, allowing easy access for wheelchair users and mobility aids.
• Wide aisles throughout the store, approximately 120 cm or more, facilitating comfortable navigation and turning for wheelchairs and scooters.
• Merchandise displays at various heights, with some lower shelves accessible to guests using wheelchairs.
• Level, slip-resistant flooring enhances safety and ease of movement.

Staff Training and Support

• Staff are trained in disability awareness and are available to assist guests with mobility, sensory, or communication needs.
• Assistance is provided for reaching items, carrying purchases, and navigating the store.

Sensory Environment

• The store features bright lighting and occasional music, which may be stimulating for guests with sensory sensitivities.
• Guests can request quieter shopping times or assistance to minimize sensory overload.

Additional Support

• Assistance dogs are welcome throughout the store.
• Accessible payment options and alternative communication methods are available upon request.

Shopping Service

• For purchases over €50 made before 3:00 PM, guests can leave their items at the store and collect them later at their Disney Hotel or at the Disney Store in Disney Village.
• This service is available for most Disney Hotels and Partner Hotels. Guests should ask in-store or at their hotel for details.

Final Thought
World of Disney combines a vast merchandise selection with thoughtful accessibility features and supportive staff to create an inclusive shopping environment for guests with diverse needs.