Accessibility Overview for Shops in Disney Village

Disney Village features a variety of shops offering Disney merchandise, apparel, souvenirs, and more. The shopping venues are designed to be accessible to guests with diverse mobility and sensory needs.

Physical Accessibility

• Most shops have step-free entrances or ramps for easy wheelchair access.
• Interiors feature wide aisles, allowing comfortable navigation for wheelchairs and mobility aids.
• Flooring is level and slip-resistant, minimizing trip hazards.
• Accessible fitting rooms and restrooms are available in larger retail outlets.

Staff Training and Assistance

• Retail staff are trained in disability awareness and can assist guests with mobility challenges, visual impairments, or communication needs.
• Assistance is available for reaching items, carrying purchases, or navigating the store.

Sensory Environment

• Shops vary in sensory stimuli, with some featuring bright lighting, music, and interactive displays.
• Guests with sensory sensitivities can request assistance or visit during quieter times for a more comfortable experience.

Additional Support

• Service animals are welcome in all shops.
• Some shops offer accessible payment options and can provide alternative communication methods if needed.

Shopping Service

• When you spend €50 or more before 3:00 PM, you can leave your purchases with the store and pick them up later at your Disney Hotel or at the Disney Store in Disney Village.
• This service is available for most Disney Hotels. Please ask in-store, in our Disney Hotels, or our Partner Hotels for more information.

Final Thought
Disney Village shops aim to provide an inclusive and welcoming environment for all guests. Advance communication and staff assistance can help tailor the shopping experience to individual accessibility needs.