Walt Disney Studios Store Accessibility Overview

The Walt Disney Studios Store in Disney Village offers a wide range of merchandise inspired by Disney’s film studios, including collectibles, apparel, and themed souvenirs.

Physical Accessibility

• Step-free access with wide entrances for easy wheelchair and mobility aid entry.
• Spacious aisles inside, approximately 120 cm wide, allowing comfortable navigation and turning space for wheelchairs and scooters.
• Displays arranged at different heights, with some lower shelves accessible to guests using wheelchairs.
• Level, slip-resistant flooring throughout the store.

Staff Training and Support

• Staff trained in disability awareness and customer service are available to assist guests with mobility, sensory, or communication needs.
• Assistance provided for locating items, reaching merchandise, and carrying purchases.

Sensory Environment

• The store features moderate lighting and background music, with some areas potentially more stimulating due to themed displays.
• Guests with sensory sensitivities can request assistance or quieter shopping times to reduce sensory input.

Additional Support

• Assistance dogs are welcome throughout the store.
• Accessible payment options and alternative communication methods are offered on request.

Shopping Service

• Purchases over €50 made before 3:00 PM can be left at the store for later collection at Disney Hotels or the Disney Store in Disney Village.
• This service is available for most Disney and Partner Hotels; guests should inquire in-store or at their hotel for details.

Final Thought
The Walt Disney Studios Store provides an accessible and enjoyable shopping experience with a broad range of merchandise, supported by trained staff and thoughtful accessibility features.