Skip to main content
How Can We Help?
Categories
< All Topics
Print

Using the Disneyland Paris App for Accessibility

Updated

Overview

The official Disneyland Paris app is more than a digital map; it’s a powerful accessibility tool that can make your visit smoother and less stressful. From locating step-free facilities to booking restaurants in advance, the app allows you to plan, navigate, and adapt your day without unnecessary walking, queuing, or guesswork. This guide covers every feature that can benefit guests with mobility, disability, or neurodiverse needs.

1. Interactive Park Map with Accessibility Filters

  • Map Filters: Turn on accessibility icons to see step-free toilets, baby care centres, and first aid stations.
  • Live Location: Enable GPS so the map can show your current position and guide you to the nearest accessible facilities.
  • Walking Routes: While the app doesn’t currently give full step-free navigation, you can use your position on the map to plan routes around steep slopes or busy areas.

2. Real-Time Wait Times for Attractions

  • Benefit for Mobility Needs: Avoid unnecessary walking to attractions with long queues.
  • Benefit for Neurodiverse Needs: Helps reduce unplanned changes, which can be stressful, and allows you to pick quieter moments to ride.
  • Filter by Park & Ride Type: View only the attractions you want, so you’re not scrolling through unnecessary options.

3. Accessibility Information for Each Ride

  • Boarding Requirements: Many attraction pages in the app list whether you must transfer from a wheelchair, can remain in your mobility aid, or need additional boarding assistance.
  • Height & Health Warnings: Useful for guests with medical conditions who need to avoid certain movements or restraints.
  • Priority Card Access Points: While not all are listed in detail, you can see where the ride entrance is located.

4. Show & Parade Schedules

  • Daily Listings: Times for all entertainment, including stage shows, parades, and the nighttime spectacular.
  • Planning Around Crowds: Use showtimes to move between lands when main areas are less busy.
  • Priority Viewing Areas: The app marks entertainment with accessibility options—arrive 15–20 minutes before start to secure your space.

5. Dining Reservations & Menus

  • Advance Booking: Reserve table-service or character dining without queuing at restaurant podiums.
  • Menu Browsing: Preview menus in your preferred language, useful for dietary planning or avoiding sensory triggers.
  • Location Filtering: Find the nearest available dining without long detours.

6. Mobile Tickets & Hotel Keys

  • Park Entry: Store your tickets in the app to scan directly at the gate.
  • No Paper Needed: Reduces the risk of lost tickets or handling multiple physical passes.
  • Hotel Guests: Some hotel key functions are integrated for room entry and charging purchases to your room (check availability).

7. Location of Shops & Services

  • Shops: See where to find specific merchandise without checking every store.
  • Guest Services: Locate ticket offices, guest relations desks, and stroller/wheelchair hire locations.

8. PhotoPass Integration

  • View & Download: Access your PhotoPass photos directly in the app.
  • Avoid Queues: No need to visit photo kiosks to check or purchase images.

9. Language & Personalisation Settings

  • Change the app language to suit your needs.
  • Sign in with your Disney account to save bookings, reservations, and favourite rides for quick access.

10. Battery & Connection Tips

  • Battery Saver: Reduce screen brightness and close other apps when not in use.
  • Portable Charger: Essential if you rely heavily on the app for navigation and planning.
  • Wi-Fi Availability: Free Wi-Fi is available in most areas, but having mobile data ensures the app updates faster.
Table of Contents