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Is the New York Boutique at Hotel New York – Art of Marvel wheelchair accessible?

Updated

Yes, the New York Boutique at Disney’s Hotel New York – The Art of Marvel is fully wheelchair accessible. The store has step-free access, wide aisles, and a layout that supports smooth navigation for guests using wheelchairs, mobility scooters, or other assistive devices.

Entry and Layout

The boutique is located on the ground floor of the hotel and is easy to access from the main lobby and nearby lifts. The entrance is wide and level, with no steps or raised thresholds to navigate. Guests can enter independently or with assistance.

Inside, the boutique is designed with open walkways and wide paths between merchandise displays. The layout allows for easy movement, even during busier times of day. Guests using manual or powered wheelchairs will find plenty of space to turn, browse, and shop comfortably.

Fixtures and Counters

Shelving and displays are placed at varied heights, with many items accessible from a seated position. For higher shelves, cast members are available to assist by retrieving items or explaining product details.

The checkout counter includes a lowered section for guests using wheelchairs. Staff are trained to serve guests respectfully and without rushing, offering support with bagging items, handling payment devices, or delivering purchases to guest rooms on request.

Sensory and Assistance Dog Support

The boutique generally has a calm atmosphere, with soft background music and lighting that is not overly bright. Guests who prefer a quieter shopping experience may find early morning or late evening times most comfortable.

Assistance dogs are welcome inside the shop. Staff can help ensure that the dog has space to remain beside the guest while browsing or checking out.

Summary

The New York Boutique at Hotel New York – The Art of Marvel is fully accessible to wheelchair users and guests with additional needs. With step-free access, wide aisles, and helpful cast members, it provides an inclusive and enjoyable shopping experience for all visitors.

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