Are there accessible checkout counters in the Hotel New York boutique?
Yes, the New York Boutique at Disney’s Hotel New York – The Art of Marvel includes accessible checkout counters designed to accommodate wheelchair users and guests with mobility aids. These counters are positioned at a suitable height and offer enough space for comfortable service.
Counter Height and Layout
At least one section of the checkout area features a lowered counter, allowing guests in wheelchairs to make purchases without needing to stretch or reach upward. The design ensures that payment terminals, card readers, and customer service materials are within easy reach from a seated position.
The checkout space is wide and clear of obstructions, so guests using manual wheelchairs, powered chairs, or mobility scooters can position themselves comfortably while checking out.
Staff Assistance and Service
Cast members working at the boutique are trained to provide respectful and inclusive support. If needed, they can:
- Assist with scanning or packing items
- Hold bags or deliver purchases to guest rooms
- Retrieve items from shelves that are out of reach
- Handle contactless or alternative payment methods for guests who need support
Staff also ensure that guests have time to complete their purchases without pressure, and can explain receipts, offers, or loyalty options clearly and patiently.
Additional Support Options
If a guest is accompanied by a carer or assistant, the counter area has enough space to allow both people to remain nearby. Assistance dogs are also permitted in the store and can remain at the guest’s side throughout the checkout process.
Summary
The New York Boutique at Hotel New York – The Art of Marvel includes accessible checkout counters designed for ease of use and comfort. Whether you’re shopping independently or with support, the boutique’s setup ensures a smooth, welcoming, and accessible experience from browsing to purchase.