Skip to main content
How Can We Help?
Categories
< All Topics
Print

Can Staff Assist Guests With Reaching High Shelves or Carrying Purchases at Hotel Campanile Val de France?

Updated

Yes, staff at the on-site shop in Hotel Campanile Val de France are available and willing to assist guests who may need help reaching high shelves, carrying items, or completing purchases. Whether you are a wheelchair user, have limited upper-body mobility, or are managing multiple needs while shopping, the hotel aims to provide a respectful and helpful experience.

Reaching Items on Higher Shelves

Although the shop’s shelving is reasonably accessible for most guests, some products are stored on higher tiers or upper racks, especially souvenirs, snacks, or travel items. If an item is out of reach, staff can retrieve it for you promptly. There is no need to feel uncomfortable asking for help, as the staff are used to supporting families, children, and guests with visible or hidden disabilities.

Guests can also:

  • Ask for a full list of available stock if something is not clearly visible
  • Request staff to bring items down to the checkout area for easier access
  • Ask for alternatives if a product on a high shelf is unavailable or difficult to reach

Carrying Assistance and Bagging

If you need support transporting your items, the staff can assist with:

  • Carrying your purchases to the checkout counter
  • Packing them into your bag or basket
  • Helping you carry your items back to your room (especially for heavy goods or multiple items)

This is particularly helpful for solo travellers with physical disabilities or guests who may also be managing a child or assistance dog at the same time.

Payment Assistance

For guests with tremors, reduced hand function, or vision impairment, staff can offer guidance with:

  • Holding the card reader for easier access
  • Reading out payment amounts
  • Entering pin numbers discreetly (if needed)

You are welcome to ask for verbal assistance or even for your items to be set aside while you return with help or a carer.

Final Thought

The shop at Hotel Campanile Val de France is more than just physically accessible, it is also supported by friendly and attentive staff who are prepared to assist with reaching, carrying, and purchasing items without judgment. This creates a stress-free shopping environment for guests with a wide range of access needs.

Table of Contents