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What Accessibility Features Are Available at the Disneyland Hotel, Disneyland Paris?
The Disneyland Hotel at Disneyland Paris offers a wide range of accessibility features to support guests with physical, sensory, or medical needs. The hotel is designed with inclusion, comfort, and independence in mind, making it one of the most accessible accommodations at the resort.
Hotel Access and Navigation
- Step-free access is available throughout the entire hotel, including the main entrance, lobby, restaurants, shops, spa, and pool
- Elevators connect all floors with wide access for manual and powered wheelchairs
- Clear, level flooring and automatic or lightweight doors support smooth navigation
- Reserved accessible parking spaces are located close to the hotel entrance
- Wheelchair-friendly paths connect the hotel to Disneyland Park through a direct indoor route
Accessible Rooms
The hotel offers specially adapted rooms for guests with reduced mobility or other accessibility needs. Features include:
- Wide doorways for wheelchair access
- Spacious layout for turning and mobility equipment
- Roll-in showers with grab rails and wall-mounted shower seats
- Raised toilets with side support rails
- Roll-under sinks
- Non-slip bathroom flooring
- Emergency call systems with pull cords
- Bed placement allows for hoist access (clearance may vary, so this should be confirmed in advance)
- Light switches, outlets, and thermostats are positioned at accessible heights
Accessible rooms are available in various layouts and are typically located close to elevators for ease of movement
Sensory and Communication Support
- Hearing assistance kits are available upon request and may include visual fire alarms, vibrating pillow alerts, and amplified or large-button telephones
- Guest communication is available in alternative formats including large print
- Subtitles on in-room TVs and additional visual aids can be requested
Pool and Wellness Facilities
- The hotel’s pool area is accessible and includes a pool hoist
- Poolside wheelchairs suitable for wet areas can be provided
- Changing rooms with accessible showers and benches are located near the pool
- The spa and wellness area is fully accessible with step-free entry and lift access
Assistance Dogs
- Registered assistance dogs are welcome throughout the hotel including in rooms, restaurants, and public spaces
- Water bowls and resting mats are available on request
- Outdoor relief areas can be arranged with staff assistance
Additional Support and Services
- Housekeeping teams are trained to accommodate specific accessibility needs such as sensory sensitivities or reduced service requests
- Medical equipment such as shower chairs, commodes, or portable hoists can be arranged in advance through Disney or external mobility suppliers
- Staff members are trained in accessibility awareness and are available to support a variety of needs
Summary of Key Features
| Feature | Availability at Disneyland Hotel |
|---|---|
| Step-free access to all hotel areas | Yes |
| Adapted accessible bedrooms | Yes |
| Roll-in showers and grab rails | Yes |
| Hearing assistance kits | Available on request |
| Pool hoist and adapted changing rooms | Yes |
| Spa and wellness area accessibility | Yes |
| Assistance dogs welcome | Yes |
| Accessible parking | Yes |
| Visual emergency alarms | Available on request |
| Equipment hire and medical requests | Supported with notice |
Booking Advice
- Accessible rooms must be requested at the time of booking and are subject to availability
- Be specific when describing your needs, such as requesting a roll-in shower, under-bed clearance for a hoist, or sensory adjustments
- It is recommended to contact the hotel or Disneyland Paris Special Assistance Team before arrival to confirm arrangements and request additional support where needed