Does the Disneyland Hotel have accessible check-in and reception areas?
Yes, the Disneyland Hotel at Disneyland Paris offers fully accessible check-in and reception areas designed to accommodate wheelchair users and guests with reduced mobility.
Step-Free Access
The hotel entrance and lobby are entirely step-free, with automatic or easy-open doors and level flooring throughout. Guests arriving by wheelchair, mobility scooter, or with a pushchair will find the main entrance smooth and easy to navigate.
Accessible Check-In Counters
The reception desks at the Disneyland Hotel include lowered sections specifically designed for wheelchair users. These allow seated guests to comfortably check in, speak with cast members, and sign documents without difficulty. Staff are trained to support guests who may need extra time, assistance, or communication support during the check-in process.
Assistance With Luggage and Mobility Equipment
Bell services are available and can assist with transporting luggage, mobility aids, or medical equipment to your room. If needed, you can request help on arrival or speak with the concierge for ongoing support during your stay.
Assistance Dogs and Priority Entry
Assistance dogs are welcome in reception and throughout the lobby. If you need priority access due to medical or sensory needs (such as avoiding busy queues), speak with a cast member upon arrival — they are usually happy to accommodate.
Support in Advance
If you have specific requirements, such as needing communication support, low-sensory assistance, or help navigating check-in with complex medical needs, you’re encouraged to contact the hotel in advance or speak to the Special Assistance Team so preparations can be made ahead of your arrival.
Summary
The Disneyland Hotel reception area is fully accessible, with step-free access, lowered check-in counters, and trained staff ready to assist. Whether you’re arriving in a wheelchair, with an assistance dog, or require a bit of extra support, the hotel is well-prepared to provide a smooth and welcoming check-in experience.