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Does the Disneyland Hotel at Disneyland Paris Have Accessible Rooms?

Updated

Yes, the Disneyland Hotel offers a number of accessible rooms designed for guests with mobility, sensory, or other access needs. These rooms are located throughout the hotel and are available by request at the time of booking.

 Overview of Accessible Rooms

The Disneyland Hotel has been recently refurbished and includes a selection of specially adapted rooms for guests with disabilities. These rooms are designed to ensure comfort, independence, and safety during your stay.

Accessible rooms are typically located close to lifts and communal areas, ensuring minimal travel distance. All floors are served by elevators.

 Room Layout & Features

Accessible rooms vary slightly depending on availability and category, but most include the following:

Mobility Access

  • Wide doorways to accommodate manual and powered wheelchairs
  • Spacious room layout to allow full wheelchair turning radius (at least 150cm clear space)
  • Level flooring throughout (no internal steps)
  • Lowered light switches and thermostats
  • Clearance under beds suitable for most portable hoists (guests should confirm height requirements before arrival)
  • Option to request a twin or double room layout with accessible features

Bathroom Adaptations

  • Roll-in shower with level entry
  • Wall-mounted or folding shower seat
  • Grab rails by the shower and toilet for stability
  • Raised toilet height
  • Roll-under sink for wheelchair access
  • Non-slip flooring
  • Emergency pull cord/alarm system connected to reception or staff alert

Beds

  • Beds are standard hotel beds but positioned to allow hoist access from at least one side
  • Bed height is typically around 55–60cm (guests needing lower beds or specific hoisting requirements should confirm exact height when booking)

 Sensory & Hearing Support

Guests with hearing or visual impairments can request the following items in accessible rooms:

  • Visual fire alarm systems (flashing light alerts)
  • Vibrating pillow alert systems for fire alarms
  • Subtitled TV access
  • Large-button phones or amplified telephones
  • Information in large print or alternative formats is available from Guest Services

These features may not be automatically installed in every accessible room, so it’s important to request them in advance.

 Assistance Animal Access

  • Assistance dogs (including guide dogs, hearing dogs, and medical response dogs) are welcome in all accessible rooms.
  • Relief areas for assistance animals can be arranged upon request.
  • Bowls, mats, and a welcome pack are usually provided for registered assistance animals.

 Housekeeping & In-Room Support

  • Housekeeping staff are trained in accessibility awareness and will avoid moving mobility equipment unless asked.
  • Guests may request reduced housekeeping (e.g. for sensory-sensitive individuals) or extra cleaning services if required.

 Booking an Accessible Room

Accessible rooms must be specifically requested when booking. They are not automatically assigned, and availability is limited.

Booking Tips:

  • Book directly with Disneyland Paris or a travel agent who can liaise with the Disney accessibility team.
  • Clearly state all access needs during booking, including:
    • Whether a roll-in shower or accessible bath is required
    • Whether hoist compatibility is needed (with under-bed clearance)
    • Any sensory considerations or room preferences (e.g. quieter room, lower floor)
  • Follow up by contacting the Disney Special Assistance Team before arrival to confirm your room allocation and any equipment needs.

 Public Access from Room to Facilities

  • All accessible rooms are close to lift access, with step-free routes to the:
    • Reception
    • Restaurants
    • Pool and spa area
    • Shops
    • Park entrance
  • Doors throughout the hotel are automatic or lightweight, and staff are on hand to assist at any time.

 Summary Checklist

Contact Before Arrival

We recommend calling the hotel 1–2 weeks before your stay to:

  • Confirm your room assignment
  • Request any special equipment
  • Inform staff of any specific routines or support needs

Staff are generally very accommodating and will try to tailor your stay to meet your requirements.

We tend to recommend that guests contact the accessibility team prior to booking a stay at Disneyland Paris to make sure that any accommodations you may need can be met.

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