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Disneyland Paris Special Assistance Team
What is the Special Assistance Team?
The Special Assistance Team at Disneyland Paris is dedicated to supporting guests with disabilities or additional needs throughout their stay. Their role is to make the entire experience as smooth, comfortable, and inclusive as possible, from planning and booking through to on-site assistance.
This team operates under the MagicALL program, which is Disneyland Paris’s accessibility and inclusion initiative.
What Do They Do?
Accessibility Planning and Booking Support
- Assist with bookings that require adapted rooms, equipment, dietary requests, and other specific needs
- Help guests understand and apply for the correct access card (Priority Card or Easy Access Card)
- Support guests with sensory sensitivities, mobility needs, or health conditions during pre-arrival planning
On-Site Guest Assistance
- Issue and manage access cards from Guest Services or the hotel reception
- Provide accessibility maps and advice on step-free routes and quieter park areas
- Help with equipment such as hearing kits, pool hoists, shower chairs, or visual alarm systems
- Guide guests to accessible toilets, changing places, and first aid support when needed
Staff Coordination and Safety
- Train Cast Members across the parks, hotels, attractions, and restaurants to support guests with accessibility needs
- Ensure safe evacuation planning by assessing guest autonomy levels during access card setup
- Work with medical and safety teams to ensure a quick response in emergency situations involving mobility-impaired guests
Services the Team Supports
| Area of Support | What the Team Provides |
|---|---|
| Access Cards | Help with Priority or Easy Access Card applications |
| Booking Assistance | Advice and support for rooms, dietary needs, and services |
| Equipment | Arrange visual alarms, hearing kits, pool wheelchairs, etc. |
| Park Navigation | Provide accessibility maps and step-free route guidance |
| Guest Services | Direct assistance with registration, questions, and support |
| Transport and Parking | Help with accessible shuttle services and reserved parking |
| Dining and Retail Access | Organize queue support in restaurants and shops |
| Medical and First Aid | Coordinate medical support and personal care access |
How to Contact the Team
Before You Arrive
- Call the Disneyland Paris Accessibility Support team: +33 1 60 30 60 53
Operating hours: Monday to Friday from 9:30 to 19:30, and Saturday from 9:30 to 18:00 (Paris time) - Alternatively, contact them using the official Disneyland Paris website contact form. Choose the accessibility category and provide details of your needs
During Your Stay
- Visit Guest Services desks at the entrance to each park (City Hall in Disneyland Park or Studio Services in Walt Disney Studios Park)
- Ask for support at your Disney Hotel reception or concierge desk
- Be ready to provide original documentation for disability or medical needs if applying for an access card
Helpful Tips
- Contact the team at least one to two weeks before your visit, especially if you have accommodation or transport requests ( we recommend contacting the accessibility team before booking your hotel stay to make sure any accommodations you may need can be met).
- Clearly explain your needs during booking, including requirements for hoists, sensory supports, or dietary restrictions
- If your mobility level changes during your stay, the team can update the autonomy level on your access card
- Carry your card and any required ID with you at all times for fast and easy support from Cast Members