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Cool Post Accessibility and Guest Information

Updated

How can guests request special assistance or accommodations when booking?

As this is an on-the-go snack location with no reservations, guests can arrange special assistance by contacting Disneyland Paris Special Assistance before visiting or by speaking with a Cast Member upon arrival.

Are assistance dogs allowed inside the restaurant?

Yes, assistance dogs are welcome and must remain with their handler at all times.

Are menus available in accessible formats (e.g., braille, large print, digital)?

Menus are displayed at the kiosk and may be available in large print upon request. Digital menus can often be accessed via mobile devices. Braille menus are generally not available at this type of outlet.

Information For Wheelchair Accessibility

Is Cool Post Wheelchair Accessible?
Yes. The kiosk is accessible via step-free walkways in Adventureland.

Is the seating wheelchair accessible?
No fixed seating is provided. Outdoor benches nearby are generally accessible and can accommodate wheelchairs.

Are the buffet/service counters wheelchair accessible?
Partially. The counter is at a standard height, but Cast Members will assist wheelchair users with ordering and carrying items.

Are there disabled toilets within the restaurant?
No. The nearest accessible toilets are located nearby in Adventureland.

Information For Neurodivergent Accessibility

Is the restaurant suitable for those with neurodivergent needs?
Yes. As an open-air kiosk, the environment is typically calmer than indoor venues, though queues can build during peak times.

Does the restaurant offer any equipment to assist with neurodivergent needs?
No dedicated sensory equipment is available.

Does the restaurant offer a fast pass or priority seating system?
No. Service is on a first-come, first-served basis.

Dietary Information

Does the restaurant cater to dietary requirements?
Partially. As the menu is limited to snacks and drinks, dietary options are restricted. Guests with allergies should ask Cast Members about ingredients before purchasing.

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