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Can merchandise be delivered to your room if you have mobility issues?

Updated

Yes, guests with mobility issues staying at Disney’s Hotel New York – The Art of Marvel can request merchandise to be delivered directly to their hotel room. This service helps reduce the need to carry bags around the resort and is particularly helpful for guests using wheelchairs, mobility scooters, or walking aids.

How Merchandise Delivery Works

When purchasing items from the New York Boutique or most other official Disneyland Paris stores, guests can ask for their merchandise to be delivered to their hotel. Delivery is typically made to the hotel’s reception or a designated pick-up point, and in some cases, it may be brought directly to your room, especially when access needs are noted.

To use this service, guests should:

  • Request hotel delivery at the point of purchase
  • Show their room key or Magic Pass
  • Confirm their name and room number
  • Notify the cast member if they have mobility restrictions that prevent visiting reception

The delivery is usually made later the same day or the following morning, depending on the time of purchase.

Special Assistance for Mobility Needs

If a guest is unable to collect the delivery from reception due to mobility limitations, hotel staff can arrange to have it brought to the room. It is helpful to notify the boutique staff or hotel concierge in advance so that accessibility support can be coordinated.

In-room delivery is not guaranteed for every guest, but guests with medical or mobility needs will be prioritised when requesting additional support.

What Can Be Delivered

Most merchandise items, including clothing, toys, souvenirs, and packaged goods, can be delivered. Fragile or high-value items may be excluded or delivered with special handling.

Perishable items, open food, or custom-made goods are typically not eligible for delivery.

Summary

Guests with mobility issues staying at Hotel New York – The Art of Marvel can request in-resort merchandise delivery to avoid carrying items around. While standard delivery goes to reception, extra support is available to bring items to the room if needed. The service is simple, accessible, and helpful for guests with reduced mobility or medical conditions.

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