Is the swimming pool at Hotel New York – Art of Marvel wheelchair accessible?
Yes, the swimming pool at Disney’s Hotel New York – The Art of Marvel is wheelchair accessible. The facility has been designed to support guests with reduced mobility, offering step-free access, adapted changing rooms, and a pool hoist on request.
Step-Free Access to the Pool Area
Guests using wheelchairs or mobility aids can enter the pool area without encountering steps. The path from guest rooms to the pool is flat and smooth, with lifts available for any necessary level changes. Doors to the pool area are wide and easy to open or automated.
The reception desk for the pool and spa is also accessible, allowing guests to check in or request assistance if needed.
Accessible Changing Rooms and Toilets
The pool complex includes adapted changing rooms equipped with:
- Step-free showers
- Grab rails and shower seating
- Benches with space for carers
- Wide door access and space to turn with a wheelchair
- Lockers placed at a lower height for seated access
There are also accessible toilets located near the pool area.
Pool Entry and Hoist Availability
The main pool has shallow steps with handrails, but for guests who cannot use steps, a pool hoist is available. The hoist allows for a safe and supported transfer into the water. Staff can set this up on request, and it is recommended to notify the team ahead of time if possible to avoid delays.
The water temperature is kept warm and comfortable, which may also benefit guests with joint or muscle conditions.
Additional Considerations
Guests are welcome to bring assistance dogs to the poolside area if needed, although dogs are not permitted in the water. Carers may accompany guests into the pool area free of charge, and lifeguards are on duty during all open hours and trained to support guests with additional needs.
If you are unsure about what support is available, reception or concierge staff can contact the pool team directly to answer questions or make arrangements before your visit.
Summary
The pool at Hotel New York – The Art of Marvel is designed with accessibility in mind. With step-free routes, adapted changing rooms, and a pool hoist available, it provides a welcoming and inclusive swimming experience for wheelchair users and guests with mobility needs.