Are the reception and check-in areas at Hotel New York – Art of Marvel accessible?
Yes, the reception and check-in areas at Disney’s Hotel New York – The Art of Marvel are fully accessible to guests with reduced mobility. The entire front desk experience has been designed to accommodate wheelchair users and others who require step-free, easy-to-navigate spaces.
Step-Free Entry and Lobby Layout
Guests enter the hotel through a level, wide entrance with automatic or easy-open doors. The lobby is spacious, with smooth flooring and no steps or thresholds to cross. This ensures that manual and powered wheelchairs, mobility scooters, and pushchairs can move through the space comfortably.
The pathway from the entrance to reception is open and well-lit, with clear signage to guide guests.
Accessible Check-In Desks
The check-in area includes desks that are equipped with lowered counter sections, allowing seated guests to speak with reception staff comfortably. The height of these counters is suitable for most wheelchair users.
There is plenty of space at the desk to position a wheelchair or mobility aid. If guests are using assistance dogs or need support from a carer during check-in, the layout provides enough room for multiple people to wait or be assisted at once.
Support From Cast Members
Cast members at reception are trained to support a variety of accessibility needs. They are available to assist with luggage, help with room orientation, and answer questions about mobility, dietary, sensory, or medical accommodations.
If a guest prefers to complete check-in in a quieter location or seated area, staff can arrange this. There are also seating options nearby in the lobby where guests can rest while a carer completes the check-in process.
Additional Services
Guests can request accessibility information, equipment delivery instructions, or arrange support with services such as booking dining reservations or confirming Easy Access Pass eligibility. Interpreters and translation materials may also be available upon request.
Summary
Disney’s Hotel New York – The Art of Marvel offers a fully accessible reception and check-in experience. With step-free entry, lowered desks, supportive staff, and a wide open lobby space, guests with mobility or sensory needs can expect a smooth and inclusive arrival.