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Is The Disneyland Hotel Wheelchair Friendly?
Yes, the Disneyland Hotel at Disneyland Paris is designed to be highly accessible for wheelchair users, offering step-free access throughout the property, adapted rooms, and accessible facilities.
Hotel Access & Transport
- The Disneyland Hotel is located directly above the entrance to Disneyland Park, making it one of the easiest hotels for guests with mobility needs to reach the parks.
- All floors of the hotel are served by elevators, allowing step-free access to rooms, dining, and amenities.
- The hotel is served by a free wheelchair-accessible shuttle service. Adapted minibuses for guests with reduced mobility are available upon request. Please note that electric mobility scooters are not permitted inside the hotel.
Accessible Rooms & Mobility
- The hotel offers a selection of accessible rooms equipped with features such as roll-in showers, grab rails, raised toilets, and enough clearance for hoisting equipment (subject to confirmation). For images and more information, please see the listing – Disneyland Hotel.
- Beds in accessible rooms are typically lower and have space underneath to accommodate hoists ( these are not supplied by Disneyland Paris).
- Elevators are large enough for manual and powered wheelchairs.
- Rooms are positioned close to lifts where possible, and guests can request specific room locations based on their mobility needs.
Public Facilities & Pool Access
- Accessible public toilets are available throughout the hotel, including in common areas such as the lobby and restaurants.
- Pool Description and Features: The indoor pool area is serene and beautifully designed in a T-shape, perfect for a relaxing dip after a day in the park. It also features a children’s splash area with water fountains and has many swimming aids, floats, and pool noodles available for guests.
- Hours of Operation: Typically open from 7 AM to 10 PM.
- Lifeguard Availability: Yes, lifeguards are present during operating hours.
- Accessibility: The pool is accessible for all guests and includes a pool lift designed to assist individuals with disabilities by providing a safe and accessible means to enter and exit the pool
- Changing Rooms: The pool features accessible changing rooms located on the side of the swimming pool with extra room to accommodate a wheelchair.
Resort Services & Support
- Assistance and guide dogs are welcome at the hotel. Relief areas and water bowls can be arranged, and staff are trained to assist.
- Guests with hearing impairments can request kits that include visual alarms and alert devices.
- Guests who require queue assistance or adjusted park access can obtain a Priority Card or Easy Access Card via the hotel reception or online before arrival.
Guest Experience Highlights
- The hotel’s design includes wide corridors, automatic doors, and level flooring to support easy movement throughout the property.
- Staff are trained to assist with accessibility needs and are generally praised for being helpful and accommodating.
- Guests have reported that booking accessible rooms and requesting support services in advance leads to a smoother experience.
Limitations to Note
- Some corridors within the hotel can be long, which may be tiring for manual wheelchair users.
- Mobility scooters are not permitted within hotel interiors or lifts. Guests must use manual or powered wheelchairs indoors.
At-a-Glance Accessibility Checklist
| Feature | Accessibility Available |
|---|---|
| Hotel entrance to park | Level access / lifts |
| Accessible guest rooms | Yes |
| Roll-in showers | Yes |
| Elevators to all floors | Yes |
| Pool hoist & accessible changing rooms | Yes |
| Wheelchair-friendly shuttles | No |
| Mobility scooter access | No (indoors) |
| Assistance dogs allowed | Yes |
| Hearing-impaired kits | Yes |
| Priority/Easy Access Cards | Level access/lifts |
Booking Tips
- Book accessible rooms as early as possible — they are limited and in high demand.
- Be sure to note any specific needs (e.g. shower chairs, hoist compatibility, room proximity to lifts) when making your reservation.
- Contact hotel reception in advance if you need to hire specialist equipment or arrange assistance for your arrival.