Walt Disney Studios Store Accessibility Overview

The Walt Disney Studios Store in Disney Village offers a wide range of merchandise inspired by Disney’s film studios, including collectibles, apparel, and themed souvenirs.

Physical Accessibility

Step-free access with wide entrances for easy wheelchair and mobility aid entry.

Spacious aisles inside, approximately 120 cm wide, allowing comfortable navigation and turning space for wheelchairs and scooters.

Displays arranged at different heights, with some lower shelves accessible to guests using wheelchairs.

Level, slip-resistant flooring throughout the store.

Staff Training and Support

Staff trained in disability awareness and customer service are available to assist guests with mobility, sensory, or communication needs.

Assistance provided for locating items, reaching merchandise, and carrying purchases.

Sensory Environment

The store features moderate lighting and background music, with some areas potentially more stimulating due to themed displays.

Guests with sensory sensitivities can request assistance or quieter shopping times to reduce sensory input.

Additional Support

Assistance dogs are welcome throughout the store.

Accessible payment options and alternative communication methods are offered on request.

Shopping Service

Purchases over €50 made before 3:00 PM can be left at the store for later collection at Disney Hotels or the Disney Store in Disney Village.

This service is available for most Disney and Partner Hotels; guests should inquire in-store or at their hotel for details.

Final Thought

The Walt Disney Studios Store provides an accessible and enjoyable shopping experience with a broad range of merchandise, supported by trained staff and thoughtful accessibility features.