MagicALL Program at Disneyland Paris

What is the MagicALL Program?

MagicALL is Disneyland Paris’s official accessibility and inclusion initiative. It aims to ensure that all guests, regardless of disability, health condition, or additional needs, can enjoy a safe and magical experience across the resort. The program promotes accessibility, autonomy, and equal opportunities through practical services, infrastructure, and training.

MagicALL replaced the older disability access system and introduced new guidelines, updated facilities, and clearer communication around guest needs.

 Core Principles of MagicALL

The MagicALL program is based on three main values:

Inclusion

Ensuring all guests are welcomed and can participate fully in the Disney experience.

Autonomy

Promoting independence and enabling guests to enjoy the parks and hotels with as few restrictions as possible.

Safety

Implementing measures that respect guest abilities while meeting safety requirements for attractions, transport, and emergency procedures.

 What MagicALL Offers

MagicALL is embedded across the entire resort, including the parks, hotels, transport, shops, and restaurants. Key features include:

1. Access Cards

Priority Card  for guests with a recognised disability

Easy Access Card  for guests with a chronic condition that impacts their ability to wait in line

Both cards allow modified queue access and are colour-coded based on the guest’s ability to board and evacuate attractions independently.

2. Autonomy Colour System

Guests are assigned a colour (Green, Purple, Orange, Blue, or Grey) based on how independently they can evacuate or board rides. This system helps staff provide appropriate support while maintaining safety.

3. Accessible Attractions and Facilities

Step-free access routes and ride boarding options

Ride transfer support zones

Designated viewing areas for parades and fireworks

Adapted toilets, changing places, and pool access

Priority queues at restaurants and shops

4. Trained Cast Members

All Cast Members receive accessibility training so they can assist with mobility, sensory, cognitive, and communication needs. The Special Assistance Team provides additional support for complex requests.

5. Inclusive Hotel Services

Accessible rooms with adapted bathrooms and hoist-friendly spaces

Hearing support kits, visual alarms, and vibrating alert systems

Access for assistance dogs

Quiet spaces and sensory-friendly adjustments are available on request

 Guest Experience Goals

MagicALL is designed to:

Make the parks more predictable, comfortable, and navigable for guests with additional needs

Allow families to enjoy experiences together, even if some members require support

Provide clear, upfront information so guests can plan effectively

Empower guests to request support confidently and discreetly

 Summary of Key Features

Feature Included in MagicALL Accessible attraction access Yes Priority and Easy Access Cards Yes Colour-coded autonomy system Yes Staff training and awareness Yes Step-free routes and maps Yes Inclusive hotel accommodation Yes Assistance dog support Yes Sensory-friendly adjustments Yes (on request)

 How to Access MagicALL Support

When booking, inform Disney staff of any accessibility needs

Request an access card either online before arrival or at the park/hotel

Visit Guest Services or speak with the Special Assistance Team for further support or adjustments

Bring appropriate documentation to support your access requests

The MagicALL program makes Disneyland Paris a more inclusive place where everyone can experience the magic their way.