Disneyland Paris Special Assistance Team

What is the Special Assistance Team?

The Special Assistance Team at Disneyland Paris is dedicated to supporting guests with disabilities or additional needs throughout their stay. Their role is to make the entire experience as smooth, comfortable, and inclusive as possible, from planning and booking through to on-site assistance.

This team operates under the  MagicALL program , which is Disneyland Paris’s accessibility and inclusion initiative.

What Do They Do?

Accessibility Planning and Booking Support

Assist with bookings that require adapted rooms, equipment, dietary requests, and other specific needs

Help guests understand and apply for the correct access card (Priority Card or Easy Access Card)

Support guests with sensory sensitivities, mobility needs, or health conditions during pre-arrival planning

On-Site Guest Assistance

Issue and manage access cards from Guest Services or the hotel reception

Provide accessibility maps and advice on step-free routes and quieter park areas

Help with equipment such as hearing kits, pool hoists, shower chairs, or visual alarm systems

Guide guests to accessible toilets, changing places, and first aid support when needed

Staff Coordination and Safety

Train Cast Members across the parks, hotels, attractions, and restaurants to support guests with accessibility needs

Ensure safe evacuation planning by assessing guest autonomy levels during access card setup

Work with medical and safety teams to ensure a quick response in emergency situations involving mobility-impaired guests

Services the Team Supports

Area of Support What the Team Provides Access Cards Help with  Priority  or  Easy Access Card  applications Booking Assistance Advice and support for rooms, dietary needs, and services Equipment Arrange visual alarms, hearing kits, pool wheelchairs, etc. Park Navigation Provide accessibility maps and step-free route guidance Guest Services Direct assistance with registration, questions, and support Transport and Parking Help with accessible shuttle services and reserved parking Dining and Retail Access Organize queue support in restaurants and shops Medical and First Aid Coordinate medical support and personal care access

How to Contact the Team

Before You Arrive

Call the Disneyland Paris Accessibility Support team:  +33 1 60 30 60 53

Operating hours: Monday to Friday from 9:30 to 19:30, and Saturday from 9:30 to 18:00 (Paris time)

Alternatively, contact them using the official Disneyland Paris website  contact form . Choose the accessibility category and provide details of your needs

During Your Stay

Visit Guest Services desks at the entrance to each park (City Hall in Disneyland Park or Studio Services in Walt Disney Studios Park)

Ask for support at your Disney Hotel reception or concierge desk

Be ready to provide original documentation for disability or medical needs if applying for an access card

 Helpful Tips

Contact the team at least one to two weeks before your visit, especially if you have accommodation or transport requests ( we recommend contacting the accessibility team before booking your hotel stay to make sure any accommodations you may need can be met).

Clearly explain your needs during booking, including requirements for hoists, sensory supports, or dietary restrictions

If your mobility level changes during your stay, the team can update the autonomy level on your access card

Carry your card and any required ID with you at all times for fast and easy support from Cast Members